Auto responder info shows up in customer portal tickets

[rtausch236]

I have a fairly new install 2.4 Does anyone know why when a ticket is created and I log into the customer web portal I click on all the tickets and they show the auto responder that thanks them for submitting a ticket, rather than the ticket information?

So I create a phone ticket, enter the customer information, asign the ticket, an email goes out to the Tech about the ticket and an email goes out to the customer thanking them for submitting a ticket but then I log into the customer web portal and click on the ticket and other tickets and in the body of the ticket is the auto responder message and nothing more. Huh?

Many thanks for your help

Richard

[jojo]

you also need to choose the article in the customer frontend


Why you are using a 2.4? Actual Version is 3.0.11

[rtausch236]

Yeah, 2.4 because it came in the Turnkey Linux appliance. But I would pay someone to upgrate to the latest if someone wants to. I am not a Linux guy. It is a VM so if an upgrade failed, I can revert in less than 15 minutes and it hasn't gone live yet. If anyone wants to upgrade for a small fee.

I'll try your suggestion you mentioned....

[rtausch236]

It is working now....not sure what happened.

Thanks,
Rich