Filters on the customer portal?

[knischan]

I noticed that I can setup a postmaster filter so any incoming email matching a criteria can tweak the resultant ticket. Real cool. Alas, I can't figure out any way to do that for tickets submitted via the customer portal. I have it set to send those tickets to a "Client Submitted Tickets" queue in the background. I don't want to ask my users to try to decide the right queues themselves. I would like to have a way though to set priority high if it's a certain person, or put it in a separate queue based on other criteria (department, for example). Is that possible? Thanks!

[yuri0001]

See ACL's and\or GenericAgent capabilities.