Hi all,
I'm new to OTRS and couldn't find the answer (Customer, Company & Queues).
I'd like to be able to label tickets that come in from certain customers/emails to a company name. I have around 30 companies and I want to categorise the tickets so when I use OTRS to look at all tickets from a company or reports/stats.
Do I create 30 new queues or do I assign customers to companies... sorry I'm a bit lost here.
TIA
labelling tickets to companies
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: labelling tickets to companies
You might want to assign customers to a CustomerID that represents the company (instead of email address as CustomerID)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: labelling tickets to companies
So I wouldn't create queues for each company & just move the ticket to that company queue? Thanks.