Why merge ticket do not close, when I close the main ticket??Regards
Ticket merge
Moderator: crythias
-
hannibal_
- Znuny newbie
- Posts: 14
- Joined: 05 Oct 2011, 10:05
- Znuny Version: 3.0.10
- Real Name: Tomasz
- Company: x
Ticket merge
In my OTRS practise, I have such a problem. For eg. Ticket A and ticket B is the same problem . When I closed any of the ticket, second is still open Why merge ticket do not close, when I close the main ticket??
Regards
Why merge ticket do not close, when I close the main ticket??Regards
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OTRS 3.0.10 (public) on WinServ 2008 R2 with MySQL database.
OTRS 3.0.10 (public) on WinServ 2008 R2 with MySQL database.