The Droid meets OTRS.

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diginin
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The Droid meets OTRS.

Post by diginin »

First looks at the droid app for OTRS.

http://www.mail-archive.com/otrs@otrs.org/msg35741.html
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Alexander Halle
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Re: The Droid meets OTRS.

Post by Alexander Halle »

Great and without cost, but closed source (some use OTRS because it's without license cost, some use OTRS because it comes with source code).
Alexander Halle System: OTRS 3.1.x, Ubuntu 10.04.x LTS, MySQL 5.1.x, Apache 2.2.x
OTRS Community Links: User Meetings, Projects
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schaffel
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Re: The Droid meets OTRS.

Post by schaffel »

Nice to see that there is finally some sort of an Android app. I would have been even nicer if it happened to be open source.

Unfortunately I was not able to connect to our OTRS after installation.
We use HTTPS and there was an certification problem.
javax.net.ssl.SSLPeerUnverified
Exception: No peer certificate
I don't know how to setup the android/app to trust a certificate.
Can someone please help me?
production: OTRS 5.0.X | OTRS:ITSM 5.0.X | AWS-RDS MariaDB 10.1.X | CentOS 7

Gibt es im Raum Frankfurt/Darmstadt OTRS/ITSM-Benutzer, die an einem Erfahrungsaustausch interessiert sind? Dann meldet euch um mit Gleichgesinnten über OTRS in der Praxis und den ganzen Rest zu reden.
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farmeunit
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Re: The Droid meets OTRS.

Post by farmeunit »

We don't use HTTPS, but I was using the regular URL for the host, and had to use http://hostname/otrs/json.pl instead. Not sure if that'll help you, but thought I'd mention for others. Guess I should RTFM more often :?
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