Can we escalate email notification on every state of ticket?

[atit]

Can we escalate email notification on every state of ticket updating (changed new state to open state)?

Please reply me as soon as possible...

Thanks a lots in advance....

[jojo]

yes, you can do this with Notification (Event).

Please not that this is a forum where users help other users. It seems that you are in need of a support contract as you expect shorttime answers. You should consider buying a support subscription and / or some consulting services and trainings.