Newly created phone ticket should be in RAW Q

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brightrif
Znuny newbie
Posts: 40
Joined: 03 Nov 2011, 11:41
Znuny Version: 3.0.10
Real Name: Bright
Company: Computer world

Newly created phone ticket should be in RAW Q

Post by brightrif »

I am new for OTRS. All the new tickets should be in RAW Q. How can i make the setup for this task.
Do i have change any permission for that.
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