Does anyone know, short of copying and pasting, how to add areas in a ticket with things like Tech Signature, Customer Signature like a form would have so that if you print a ticket out, it would have form boxes with additional information that could be filled out and signed? Or a way to export to an invoice system?
Cheers,
Rich
Creating invoices from an OTRS ticket
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rtausch236
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crythias
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Re: Creating invoices from an OTRS ticket
Will this help? http://forums.otrs.org/viewtopic.php?f=60&t=5940
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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rtausch236
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Re: Creating invoices from an OTRS ticket
Pardon me...can you tell me where in the system I would find:
sub _PDFOutputArticles in Kernel/Modules/AgentTicketPrint.pm
Thanks,
Richard
sub _PDFOutputArticles in Kernel/Modules/AgentTicketPrint.pm
Thanks,
Richard
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crythias
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Re: Creating invoices from an OTRS ticket
I'm not certain I understand how better to answer you question. In 3.0, it's about line 947 in the file.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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Please edit your signature to include your OTRS version, Operating System, and database type.
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