All tickets visible in OTRS Dashboard

[prakashkupanda]

Hi
In Dashboard of OTRS 3.0.4 all (new, closed,pending, reminder) tickets are visible to Agents.
I want only New and Open tickets should visible. I tried a lot but missing something.
Please help me out to resolve this issue.

[chetannagaonkar]

You can go to Settings and set the preferences accordingly. If you have already done that, check the permissions.

[prakashkupanda]

Hi,
Can you please explain in detail please ?

[chetannagaonkar]

When you click on Dashboard, you can see Settings to your right hand side. You should be able to uncheck the types of tickets that you don't wanna see in dashboard. HTH?

Best Regards
Chetan

[prakashkupanda]

Thanks chetannagaonkar,
My issue is different. It is showing all the tickets in dashboard

Locked Tickets (0)My Queues (1) All (453)

[jojo]

It is showing only All tickets which fullfill the filter (like pending) and where you have rw permission to the Queue

[prakashkupanda]

I want closed tickets should not display in All Tickets. How to do that ?

[jojo]

they are not shown there....

[kajeflento]

they are not shown there....

Why closed ticket are not displayed in an agent dashboard? how can i make them available and displayed?
thx!

[jojo]

go to sysconfig and change it

[kajeflento]

go to sysconfig and change it

where exactly? sysconfig is so vast! can u plz guid me?

Thx for ur support!
regard

[jojo]

go to the Dashboard Part of the Ticket area