sending external email faiure

[kajeflento]

Hi dears,

i'm using OTRS in windows 7, everything goes well, except sending external e mail!
I'm receiving email from outside by using pop.mycompany.co.domain and it works very well , but replying that e mail i've tryed everything but it doesn't work. Below is the description of the error i'm getting:


Error Message: Can't connect to smtp.company.co.domain: No connection could be made because the [..]

Backend ERROR: OTRS-CGI-00 Perl: 5.12.3 OS: MSWin32 Time: Tue Nov 1 16:39:55 2011 Message: Can't connect to smtp.mycompany.co.domain: No connection could be made because the target machine actively refused it.! Traceback (2328): Module: Kernel::System::Email::SMTP::Send (v1.29) Line: 117 Module: Kernel::System::Email::Send (v1.72.2.2) Line: 704 Module: Kernel::Modules::AdminEmail::Run (v1.48) Line: 177 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_20_28x86_29_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
Powered by OTRS 3.0.11

Please any help will be appreciated!

kind regard!

[crythias]

Message: Can't connect to smtp.mycompany.co.domain: No connection could be made because the target machine actively refused it

It means what it says.

[kajeflento]

Message: Can't connect to smtp.mycompany.co.domain: No connection could be made because the target machine actively refused it

It means what it says.

I tried each and everything to connect it, but it can't! Can u please help me to know how to proceed in order to connect it to the target machine!
Please help me i beg you! i need your advises to get out of there! what to do?
The same configurations as what i did work very well in my outlook, and for another open source i'm using right now! So i realy don't know what is missing for OTRS!

thank u for support!

[crythias]

It means the box that holds OTRS is not allowed to send through the SMTP server *by* the smtp server.

http://support.microsoft.com/kb/153119
http://technet.microsoft.com/en-us/libr ... G.65).aspx

[kajeflento]

It means the box that holds OTRS is not allowed to send through the SMTP server *by* the smtp server.

http://support.microsoft.com/kb/153119
http://technet.microsoft.com/en-us/libr ... G.65).aspx

Thx for your help, i really appreciate! u're so kind!

so what could u suject me?
kind regard!

[kajeflento]

i've tried but no success!
plz if u can help me! ur support is appreciated

regard!

[jojo]

Ask your Exchange Admin for help (this is not an OTRS issue)