Hello
How can I stop time in the ticket?? Its possible in OTRS?
What doing LOCK TICKET??
regards
Lock time ticket
Moderator: crythias
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hannibal_
- Znuny newbie
- Posts: 14
- Joined: 05 Oct 2011, 10:05
- Znuny Version: 3.0.10
- Real Name: Tomasz
- Company: x
Lock time ticket
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OTRS 3.0.10 (public) on WinServ 2008 R2 with MySQL database.
OTRS 3.0.10 (public) on WinServ 2008 R2 with MySQL database.
Re: Lock time ticket
What kind of time you want to stop?
Locking is "taking a ticket to work on it), it prevents that other agents can change some values like priority or queue and send out answers to the customer
Locking is "taking a ticket to work on it), it prevents that other agents can change some values like priority or queue and send out answers to the customer
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
hannibal_
- Znuny newbie
- Posts: 14
- Joined: 05 Oct 2011, 10:05
- Znuny Version: 3.0.10
- Real Name: Tomasz
- Company: x
Re: Lock time ticket
The case is no longer valid 
But I have another problem.
SLA and SERVICE are available, but not work, I can't chose any option, see attachment.
I use OTRS 3.0.10.
But I have another problem.
SLA and SERVICE are available, but not work, I can't chose any option, see attachment.
I use OTRS 3.0.10.
You do not have the required permissions to view the files attached to this post.
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OTRS 3.0.10 (public) on WinServ 2008 R2 with MySQL database.
OTRS 3.0.10 (public) on WinServ 2008 R2 with MySQL database.
Re: Lock time ticket
you need to assign services to customers or set it as default service
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
hannibal_
- Znuny newbie
- Posts: 14
- Joined: 05 Oct 2011, 10:05
- Znuny Version: 3.0.10
- Real Name: Tomasz
- Company: x
Re: Lock time ticket
Thx for help.
Its working
Its working
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OTRS 3.0.10 (public) on WinServ 2008 R2 with MySQL database.
OTRS 3.0.10 (public) on WinServ 2008 R2 with MySQL database.