However, it doesn't seem to work in practice, for instance if I want to sort by Priority, then Age, the following code sorts by priority but, for tickets with equal priority, it sorts the newest tickets to the top instead of the oldest (and I would prefer the latter). Changing the second OrderBy has no effect.
# OrderBy and SortBy as ARRAY for sub sorting (optional)
OrderBy => ['Down', 'Up'],
SortBy => ['Priority', 'Age'],
Code: Select all
<Item Key="Attributes">StateType=open;SortBy=Priority;SortBy=Age;OrderBy=Down;OrderBy=Up;</Item>