Customer Web Portal (hide dropdown options)

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rtausch236
Znuny newbie
Posts: 18
Joined: 21 Oct 2011, 05:54
Znuny Version: 2.4
Real Name: Richard
Company: CBX

Customer Web Portal (hide dropdown options)

Post by rtausch236 »

Hello there,

When a customer logs into the web portal and creates a new ticket, as you know there is the "To" section with drop-down options. Each of those drop-down options are the individual acronyms for each customer. Lets say Jim logs in and he belongs to DDG company. In the dropdown he sees DDG and all the other companies acronyms as well. Which in effect means all the queues where he can accidentally select someone else's acronym (queue). Is there a way I can hide all but DDG from Jim?

Thanks,
Rich
crythias
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Re: Customer Web Portal (hide dropdown options)

Post by crythias »

Queues shouldn't be related to customers. They should be related to what [types of] agents should be able to handle the queues.

(This, of course, is a personal preference, but it directly relates to your question.)
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rtausch236
Znuny newbie
Posts: 18
Joined: 21 Oct 2011, 05:54
Znuny Version: 2.4
Real Name: Richard
Company: CBX

Re: Customer Web Portal (hide dropdown options)

Post by rtausch236 »

So then what is the best way for each customer to login in to the portal without seeing anything but their own company?

Rich
crythias
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Re: Customer Web Portal (hide dropdown options)

Post by crythias »

Usually, they won't, but you set queues to label as customers, so unless you set the customers to have customer groups and then the customer queue to the group that the customer belongs to, you'll encounter this issue.
Just don't forget to add your agents to the customer groups.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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rtausch236
Znuny newbie
Posts: 18
Joined: 21 Oct 2011, 05:54
Znuny Version: 2.4
Real Name: Richard
Company: CBX

Re: Customer Web Portal (hide dropdown options)

Post by rtausch236 »

Due to my lack of experience, can you give me the step-by-steps to accomplish this....would love your help to complete. Many thanks. I'd be happy to let you login to my otrs if desired or needed.
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