Hello there,
When a customer logs into the web portal and creates a new ticket, as you know there is the "To" section with drop-down options. Each of those drop-down options are the individual acronyms for each customer. Lets say Jim logs in and he belongs to DDG company. In the dropdown he sees DDG and all the other companies acronyms as well. Which in effect means all the queues where he can accidentally select someone else's acronym (queue). Is there a way I can hide all but DDG from Jim?
Thanks,
Rich
Customer Web Portal (hide dropdown options)
Moderator: crythias
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Re: Customer Web Portal (hide dropdown options)
Queues shouldn't be related to customers. They should be related to what [types of] agents should be able to handle the queues.
(This, of course, is a personal preference, but it directly relates to your question.)
(This, of course, is a personal preference, but it directly relates to your question.)
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Re: Customer Web Portal (hide dropdown options)
So then what is the best way for each customer to login in to the portal without seeing anything but their own company?
Rich
Rich
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Re: Customer Web Portal (hide dropdown options)
Usually, they won't, but you set queues to label as customers, so unless you set the customers to have customer groups and then the customer queue to the group that the customer belongs to, you'll encounter this issue.
Just don't forget to add your agents to the customer groups.
Just don't forget to add your agents to the customer groups.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Customer Web Portal (hide dropdown options)
Due to my lack of experience, can you give me the step-by-steps to accomplish this....would love your help to complete. Many thanks. I'd be happy to let you login to my otrs if desired or needed.