How to remove Ticket owner assigned to you message

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cjseriy
Znuny newbie
Posts: 27
Joined: 05 Jan 2011, 22:03
Znuny Version: 3.04

How to remove Ticket owner assigned to you message

Post by cjseriy »

Hi!
After upgrading from 3.0.3 to 3.0.11 now Ticket owner assigned to you messages are automatically sending to agent when email is received. Could you tell me please, How to remove Ticket owner assigned to you message?
OTRS 3.0.4, FreeBSD, using not for IT but as a service desk only to effectively process customer's requests.
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: How to remove Ticket owner assigned to you message

Post by jojo »

Thats not possible (and was also happening in 3.0.3 or older versions)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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