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[iztok]

Hi,

been long since I've done any modifications to my otrs installation. I'll need some help here, we're using ICINGA monitoring - scenario is following:

- Ticket opens up when this mail is received:
** PROBLEM Service Alert: servername/CPU Load is CRITICAL ** (this is easy)

- Ticket above should close up when this mail is received:
** RECOVERY Service Alert: servername/CPU Load is OK ** (this is tricky and need help here)

Not that only constant words in subject are ** PROBLEM Service Alert: and ** RECOVERY Service Alert:

Is there any better way to integrate icinga with otrs? I found some old manual how to do the integration, but its for otrs 2.x and almost 4yrs old document.

[jojo]

Ther is the SystemMonitoring Module available via Package Manager for this kind of confuration.