New Ticket Notification

[artemis13]

Hi all,

I am new in using OTRS, so please excuse my silly question:

On my OTRS platform, let's say I have a queue named "pencils" and 3 different Agents responsible for this queue: John, George and Anna.
Everytime a new ticket is going into the queue "pencils", I want the system to send a notification to all 3 agents (John, George and Anna).
I also want the email to start with:
"Hi <...........>",
where <...........> should be the first-name or last-name of the agent that receives the email.
However, the problem is that I cannot find the right tag to do so. I've searched online and have found many tags, BUT not the one suitable for my case. I guess an appropriate regexp for this should be something like:

<OTRS_AGENT_UserFirstname>

I will appreciate any help provided. Thank you in advance

[jojo]

thats already in there by default.

The 3 agents need to activate the Notification on New Tcikets in My Queues via their preferences and set the queue pencils in my queues also.

[artemis13]

Thank you jojo!

The problem was that copying and pasting the tag into the text box of the notification does not work correctly. There must be an invisible control character that creates a problem... I typed the tag <OTRS_.....> and everything works now