agent and customer login with same information

[shailesh]

Hello Friends,

I don't want two different window for login (index.pl and customer.pl).

is there any way so user can raise ticket as well as solve the ticket with same login , I think this is possible because OTRS can store session in database , and there is also option to change customer login detail ($Self->{'Customer::AuthModule::DB::Table'} = 'customer_user'); if I change database name users instead of customer_user then user can login with his agent login detail.

but i don't know how can I pass session to customer.pl page so customer don't need to login again.

if anyone know the solution please share with me ...

[shailesh]

this is very frustrating no one replying here ...

[jojo]

This will requie development.

As this forum is not support forum replies can take long time or you'll never get one. If you need fast response you should buy some support!

[shailesh]

Thanks Martin ,

I did something , now only problem with password; my code work only if I can get real password but problem is; password stored in OTRS database in encrypted mode , can you suggest where is the exact code who convert input password into encrypted mode.

one more thing I was also checking the 3rd type of authentication i.e. " Authenticate Agents using HTTPBasic " but there is no enough guidance.
Actually I am not able to understand this is very clearly. Is there any video who can guide what should we do and what is the output ?

Thanks