Hi:
I would like to know if its possible to handle the customer / subcustomer relationship:
For example:
Customer 1 (contact info, etc)
Customer 1 branch 1(address for branch 1)
Customer 1 branch 2
Customer 1 branch 3
So when a put a ticket I can select the customer and the branch where I have the issue to solve
Regards and looking forward for your answer
Santiago
customer / sub customer
Moderator: crythias
-
milicsanti
- Znuny newbie
- Posts: 1
- Joined: 21 Jun 2011, 16:51
- Znuny Version: 3
- Real Name: Santiago Milic
- Company: prosegur
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thetell
- Znuny newbie
- Posts: 3
- Joined: 21 Nov 2011, 14:54
- Znuny Version: 3.0
- Real Name: Stefan
- Company: FROX communication AG
Re: customer / sub customer
Hi we used the services to do exactly what you are describing here. Means:
1. Create Customer
2. Create Customer User (They have to set the exact Company in Dropdown)
3. Assign Services to the Users
Customer Enduser can now create a ticket by selecting a Service (Branch).
To avoid big configurations we made a system like:
Customer1 => Main Service
---Branch1 => Sub Service1
---Branch2 => Sub Service2
---Branch3 => Sub Service3
This system allows us with a SQL Script to automatically connect the User with the Service. Only the Customer Name and the Main Service needs to have exactly the same name.
1. Create Customer
2. Create Customer User (They have to set the exact Company in Dropdown)
3. Assign Services to the Users
Customer Enduser can now create a ticket by selecting a Service (Branch).
To avoid big configurations we made a system like:
Customer1 => Main Service
---Branch1 => Sub Service1
---Branch2 => Sub Service2
---Branch3 => Sub Service3
This system allows us with a SQL Script to automatically connect the User with the Service. Only the Customer Name and the Main Service needs to have exactly the same name.