New ticket "class"

[Gogo]

Hi there,

There is the possibility to create Phone or Email Ticket.
I'd like to create some other "class" like Onsite Ticket where one could add a new ticket after he is done with a problem over a customer.
So basicaly, we open a new "Onsite" Ticket, we fill out the customer information and we describe the problem/ time etc. and no need to send to the customer, we just save it in the otrs database with the "close" button.

Is there a way to do that?

Thx a lot for your support

[jojo]

Just use the telephone ticket for this