deleteing emails in /var/otrs

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manikambalva
Znuny newbie
Posts: 8
Joined: 06 Sep 2010, 13:47
Znuny Version: 2.4.7
Real Name: Manikam

deleteing emails in /var/otrs

Post by manikambalva »

Hello,

can i delete safely emails from /var/mail/otrs without having any incident. the file reaches aroung 1Gb.

Thank you
Manikam
OTRS 2.4.7
ITSM 2.0.3
jojo
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Posts: 15020
Joined: 26 Jan 2007, 14:50
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Re: deleteing emails in /var/otrs

Post by jojo »

otrs won't create these emails, so check whats the content (cron messages?) and decide yourself
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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manikambalva
Znuny newbie
Posts: 8
Joined: 06 Sep 2010, 13:47
Znuny Version: 2.4.7
Real Name: Manikam

Re: deleteing emails in /var/otrs

Post by manikambalva »

hello,

Yes in fact those are cron messages since i'm retrieving user emails on one email address and i'm using cron to open tickets in otrs. that's what I'm asking for, could i safely delete these email without having any incidents on the history and the tickets already opened?
Thanks
Manikam
OTRS 2.4.7
ITSM 2.0.3
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: deleteing emails in /var/otrs

Post by jojo »

if this are cron messages they won't be needed by OTRS
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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