to change admin e-mail

[raibs]

hi,

this is the first time i'm in otrs.I want to change the admin e-mail address.when i change the admin e-mail address in sysconfig-framework-core::sendmail it shows a fatal error.Please help me to change that e-mail id.

[Marwain]

Hi,

the AdminEmail parameter can be found directly in Core. In the Core::Sendmail it's just an account used for sending it.
If you have problem with Sendmail, post the error here.

[raibs]

Hi marwin,

First thanks for your reply.I have changed there and it shows the error like

"Oops! An Error occurred.
Error Message: Can't write ConfigItem!"

Thanks



.

[raibs]

hi,

I want to customize as , a customer is restricted to rise only 10 tickets.After receiving each ticket from the customer the otrs should inform him as ' you have pending 9(according to his sendings)' .How will i configure this setting?Where i have to go for the configuration? If anybody knows means please help....

And What is SLA?

Thanks in advance.

[Marwain]

That means you can't save any sysconfig? That seems like wrong installed.

Dunno about the customer limit, that seems like tough one to me. SLA is Service Level Agreement - the minimum service availability provided to customers, usually described as percentage of downtime of total runtime, and response & solution time limit.

[Marwain]

About the config saving issue.
The file

/otrs/Kernel/Config/ZZZAuto.pm

should be writable by apache user and group:

Code: Select all

chown apache:apache ZZZAuto.pm
chmod +w ZZZAuto.pm
chmod g+w ZZZAuto.pm