Multiple roots, Wrong element 'HTML'

[freddyvl]

Hi,

I have installed otrs help desk 3.0.10 and am trying to install the itsm package. But am receiving the error Software error:

multiple roots, wrong element 'HTML' on clicking on package manager tab. This has happened after i set the secure mode
to 'yes'. Am using red hat OS.
Please help with this.Urgent!!

[crythias]

To put SecureMode back to No (but... you shouldn't?)
edit Kernel/System/Config/ZZZAuto.pm
change $Self->{'SecureMode'} = 1;
to

$Self->{'SecureMode'} = 0;

[freddyvl]

Hey,
Thnx for the reply. That is actually how I had set the secure mode initially ie.change $Self->{'SecureMode'} = 1; . The issue has changed somewhat.
Now I am unable to even log in to the system. Same error - Software error :multiple roots, wrong element 'HTML. I have even tried re-installing the application. Tried moving the database. But the error persists. I cannot format the machine as I have Nagios also installed with someone else using it. Could it be a conflict with Nagios.?
Pulling my hair out trying to figure this one out.

[crythias]

Googling the error for multiple roots seems to be an xml schema issue.
Considering you've already been changing the xml manually, it could be a problem.

When you say you've reinstalled the application, I'm guessing that you have reinstalled using the existing configs and xml files, which means that the broken one is still in your filesystem.

[freddyvl]

I downloaded a new installable for 3.0.11 and tried to install it over the current installation. I had figured deleting and creating the database from the web installer would be enough. I will try fixing the XML files.

[freddyvl]

Fresh install 3.0.11 on a new machine - red hat 5.4 giving the same error on clicking on package manager.

[jojo]

The Package Manager will try to fetch a XML file from otrs.org

So please deactivate this feature via sysconfig or correct the settings for your proxy in the sysconfig.

Your Proxy sends an answer to the package manager which could not be parsed