[Solved]: Modify TicketMenu in TicketZoom

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srivatsatatti
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[Solved]: Modify TicketMenu in TicketZoom

Post by srivatsatatti »

I would like to change the label names of TicketMenu in Ticketzoom.
say:
Back | Lock| History Print |Priority|Free Fields|Link|Owner|Customer|Note|Merge|Pending|Watch|Close|Change queue
to
Goto Previous Page |Click to Lock| History| Print |Priority|Free Fields|Link|Owner|Customer|Note|Merge|Pending|Watch|Close|Change queue

How can i do that?
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Last edited by srivatsatatti on 10 Dec 2011, 03:52, edited 1 time in total.
OTRS 3.2.x, Linux Ubuntu, Mysql 5.1.
crythias
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Re: Modify TicketMenu in TicketZoom

Post by crythias »

Probably via custom language. search the forums.
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srivatsatatti
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Joined: 25 Jan 2011, 06:54
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Re: Modify TicketMenu in TicketZoom

Post by srivatsatatti »

Thanks Crythias
I tried it, but it changes every where, like i could see the changes in the ticket information as well
I would like to change explicitly on TicketMenu.
OTRS 3.2.x, Linux Ubuntu, Mysql 5.1.
crythias
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Re: Modify TicketMenu in TicketZoom

Post by crythias »

If so, then you'll have to find where $Text{word} is and change it to the wording you wish. If it's in a .dtl, you'll want to do it in your own theme to survive updates. If it's in .pm, you'll have to remember the change on upgrade.

This explicitly stated means that if you want "Back" to say "Return", you'll find $Text{Back} and change it to Return without the $Text{}
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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srivatsatatti
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Re: Modify TicketMenu in TicketZoom

Post by srivatsatatti »

I could not find the $Text{word} for any of the option :( , Either in dtl or .pm.

So I used the help of custom language file. For ex if i want to change "Priority" as "Set Priority", so i changed the same in custom language file.
And also i changed "$Text{Priority}" to just "Priority" in all dtl files (AgentticketPhone,Agentticketzoom,Customerticketmessage,Ticketactioncommon).
OTRS 3.2.x, Linux Ubuntu, Mysql 5.1.
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