lost admin tab

[martyb]

Greetings all,

I searched this forum for "lost admin tab," and "missing admin tab," but there were no results that seemed related to my quandary- especially with relatively generalized search terms.

I have recently installed OTRS 3.0.11 on an Ubuntu 10 LTS VM. I have it configured to authenticate against our AD/LDAP infrastructure. It _seemed_ to be working properly in our pre-production environment for a ticketing system, but I wanted more. I installed ITSM v.3.0.5 by following the various instruction on the web. We needed a change management system in place as well, and hey- two birds, one stone, right? The ITSM install seemed to go flawlessly. Well, after the install, I see the expected 'Changes,' and 'Services,' and 'CMDB' tabs, but I have since lost my "Admin" tab.

I still have admin privileges. I can log out and log in and use the URL from my browser's history to access the Admin interface, but it's an ugly work-around. I have removed myself from the admin group and re-added myself in the hope that this would make a difference. It did not. The ITSM install may be merely coincidental, but I don't believe I made any changes recently that would affect this. Of course, I'm new to the OTRS world, so I may be mistaken.

Thanks in advance.

[martyb]

I still can't see my Admin tab, although the bookmarked URL still works. I now have 2 Agents in my OTRS install who are also in the admin group. They cannot see the Admin tab either, yet have access to the direct URL.

I initially inherited this OTRS project from a previous admin. During the course of attempting to make that install work, I remember seeing instructions online for clearing out the server-side cache files for some other troubleshooting issues. Is this something that may be beneficial here? Just to be clear, I gave up on that previous install and now I'm working on a fresh install with a fresh database.

Thanks in advance,

[jojo]

bin/otrs.DeleteCache.pl
bin/otrs.LoaderCache -o delete

[gears]

Do you have all permissions options ticked for your account @ /otrs/index.pl?Action=AdminUserGroup;Subaction=Group;ID=2 ?

[martyb]

Thanks jojo, those are the two scripts that I was thinking about. I ran both, logged out and back in and... no joy in mudville. I was logged into the console when I cleared the cache via those scripts, do you think that mattered?

And thanks again for the suggestion gears, I checked that page and I and the other 2 admins (who are experiencing the same missing tab, but access via a direct URL to .../otrs/index.pl?Action=Admin) have all the checkboxes checked on that page.

I'm at a loss.

[crythias]

check the register modules for the navigation and make sure there are no blank groups assigned.

[martyb]

Yup, this fell off my radar as it only affected 4 of us admins, and there were other fires to put out. Now, however, we've all lost the tab for the CMDB module as well. The Package Manager says that ITSMChangeManagement is still installed, and I bet that if I knew the URL I'd still be able to access it, but I no longer have that URL in my history to test this theory.

I'm a little concerned about this now that two tabs are MIA from the OTRS admin console. I still haven't gotten the Admin tab to display. Could you elaborate on your previous answer crythias? I'm not sure what you mean by 'check the register modules.' It's not a good sign (for me) when I Google "otrs 'register modules'" and my forum thread here is the first result.

[pvanos]

Though this thread may have become a bit of an "old cow", it still is pretty an annoying problem to have , so here is what I found today ...
[System: OTRS 5.0.10 on CentOS7.2 server]
Actually I encountered the problem while restoring the database and config files from a production server onto a test server.
Initially I could log in all right, but all data (queues and tickets, and for the admin account the ADMIN tab) associated to the user seemed to be lost.

So I ran a slightly adapted version of the commands mentioned earlier:
(run below commands as user otrs !! )

Code: Select all

# su - otrs
$ cd /opt/otrs/bin
$ ./otrs.Console.pl Maint::Config::Rebuild
$ ./otrs.Console.pl Maint::Cache::Delete
$ exit

(now we are back root)

Code: Select all

# systemctl restart httpd

==>now try logging in again, and who knows, it will be "back to normal" for you too !