Frequent POP3 Auth Fail

[mustu]

Hi,

One of my POP3 email address is frequently getting failed. I have verified OTRS server conenction to mail server and status of that pop3 accoutn on mail server. No event is logged on mail server when OTRS POP3 attempt gets failed. Following is the output from OTRs cron after getting failed.


Message: POP3S: Auth for user mcp.deploy.otrs/mail.*****inc.com failed!

Traceback (9597):
Module: Kernel::System::MailAccount::POP3S::_Fetch (v1.12) Line: 154
Module: Kernel::System::MailAccount::POP3S::Fetch (v1.12) Line: 106
Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386
Module: main::Fetch (v1.3) Line: 180
Module: ./otrs.PostMasterMailbox.pl (v1.3) Line: 93

Any clue?

[jojo]

OTRS is just giving the repsonse it got from the mail server... so you should try to do some debugging on the mailserver

[mustu]

I have verified and email server is out of this issue. The email account is active, accessible. I've repeatedly made telnet to mail server 25 port from OTRS server and it didn't timed out even once. mail server don't get any log of any unsuccessful POP3 attempt from OTRs server.

[jojo]

POP3 is not port 25 but 110

[mustu]

ahh ya i meant 110..

well and it shouldn't be also 110 it should be 995 as i am using POP3S in my OTRS configs.. I have tried to repeatedly telnet to my mail server on port 995 and it gets timed out. So I believe it is a network issue. I am proceeding on it.

Thanks

[mustu]

The issue was caused due to some NAT configs in network devices.

It has been resolved now.

thanks