Hello!
I want to set the field "freetext1" in database for each ticket with a value of the mail header. I tested with the PostMaster Filters but it didn't save anything to the database.
In the history I can see: "TicketFreeTextUpdate Updated: FreeKey1=Testkey;FreeText1=Test;" But where is the FreeKey1 (or FreeText1) is saved?
I used the search but I didn't found anything.
Update: I couln't read.... it is saved successfully to the database. I set the X-OTRS-TicketKey1 and X-OTRS-TicketValue1 via the PostMaster Filter and it works.
Cheers,
Roux
[solved] How to set "freetext1" in database?
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