ITSM Time Accounting

[sshirodkar]

I was testing ITSM time Accounting , I had created a project then the task and added the users. When I have added the project details and saved it. Now I am not able to go back to main navigation dashboard to add tickets. Even after deleting the project, "time accounting" sceen will not allow to go back to main "Dashboard" does anyone know why?

Thanks
Sunril

[Wolfgangf]

time accounting forces you to enter your data with a certain period
there is a config parameter: how many days grace period

to get out of the screen: enter the data for the missing days or change the config value

[netjess]

time accounting forces you to enter your data with a certain period
there is a config parameter: how many days grace period

to get out of the screen: enter the data for the missing days or change the config value

How do you change the config value?
I activated Time Accounting and I have no projects so it will not let me enter any data and it will not let me navigate to anything other than time accounting?

Thanks,
Jesse.

[netjess]

I found how to get around it.
If I change the date on the left to a date prior to my install and click submit it will allow me to go to the console and navigate to edit settings.

[netjess]

Well I spoke too soon. While it does take me back to a console veiw and allows me to add projects and tasks it does not allow me to navigae to any other tab such as the admin section for modifying the config.

How can I turn off the time accounting, at least until I have a better grasp on how to configuring it and using it?

Thanks.

[netjess]

OK, I found how to fix this or at least a work around, I do not know the full impact of making this change but it allowed me to return to normal navigation.

edit the ../Kernel/System/TimeAccounting.pm
locate the section:
$MaxIntervallOfIncompleteDays

Change the setting '$Data{EnforceInsert} = 1;' to '$Data{EnforceInsert} = 0;'.

[Wolfgangf]

you found it
BTW: you can also edit these settings via sysconf on the web gui

[netjess]

you found it
BTW: you can also edit these settings via sysconf on the web gui

Yes it seems to be working. I could not edit the setting from the web gui until after I changed the pm file. After I turned on Time Accounting it would not allow me to navigate anywhere outside of Time Accounting.
I would still like to know how I could manipulate the system so it isn't asking me to fill out 238 days of time.