OTRS in HA Cluster / Disaster Recovery

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jreno
Znuny newbie
Posts: 34
Joined: 20 Jul 2011, 15:15
Znuny Version: 3.0.10
Real Name: Peter Miller
Company: PC

OTRS in HA Cluster / Disaster Recovery

Post by jreno »

Hello Everybody!
Does someone have any experiences with running a disaster recovery and/or a high-availability cluster in respect to OTRS?

ATM I can only think of this:
---------------------------------
1. Shutdown OTRS
2. Take disk Snapshot
3. Power up OTRS
4. Save/Backup disk Snapshot

~5 minutes Offline time depending on the disk performance.

Any other/more sophisticated, hot Ideas?
--
OTRS 3.0.10 running on Debian Squeeze || Serving 600 users / 20 queues / 10 companies
jojo
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Re: OTRS in HA Cluster / Disaster Recovery

Post by jojo »

HA Setup of Database and Filesystem...
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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