merge open tickets with the same "Message-ID"

[ipguy]

Hi all

Is it possibly to automatically merge open tickets with the same "Message-ID" mail header ?.

As an example, if i have 2, or more, open tickets with the same Message-ID:

Code: Select all

"Message-ID: <190E4DCF8542814D91C39A75A0802E673D6B69EE@EXCHANGE03.mail.com>"

Can I create a filter, or somehow, automatically merge these tickets ?

[Wolfgangf]

why the heck to you get the same email more than once into OTRS?
for a filter like this, you would have to use procmail or something in this area before receiving it in OTRS I assume