How to link a ticket to multiple customers

[Lio]

Good morning everyone,

I am currently implementing OTRS on my company but one of the prerequisite for which I haven't found any workaround is the possibility to link a ticket to multiple customers.

I can change the customer of ticket but can I add one? I guess not easily, this is why i posted on that section and not on the 'help section'.

Thanks in advance for your answers !

[Alexander Halle]

I don't know how to implement this, but this feature should be available in OTRS 3.1 appearing in January, please see http://www.youtube.com/watch?v=E_J41wST ... ature=plcp .

Otherwise or in general please mention your system evironment, especially your current OTRS version of course, as well as operating system and so on.

[Lio]

Thank you for your answer Alexander, also for that interesting video. I just have to wait for the new OTRS version going live then

And sorry, I forgot the basics... I'm running the last version of otrs on a windos 2003 server thanks to the fully packaged version (Apache, MySQL, etc)

[martini]

Just a quick info/update. With this feature you can select more customers for "From" or "To", but finally only the first customer is linked to the ticket (see also in the video the "Ticket-Zoom-View" of the created ticket.