[Solved] Email fetched but no ticket created

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Lio
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Joined: 13 Dec 2011, 10:50
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Company: Gateway Communications
Location: Belgium

[Solved] Email fetched but no ticket created

Post by Lio »

Good morning everyone,

I'm a new user of OTRS and I'm exploring all the possibilities of the tools and since a few days I'm facing an annoying issue... The mail are fetched without any issue, they diapears from the email box, but no more tickets are created on the system. All was working fine a few days ago. I should have modified something but i have no idea how to resolve it. Does anyone have any leads?

The cron job seems working fine, I tested the mail configuration on a brand new installation of OTRS, it's working fine, I'm really confused...

I'm running the last version of OTRS on windows 2003, I installed it with the full packaged version (MySQL, Apache, etc)

Thanks you in advance !!!
Last edited by Lio on 15 Dec 2011, 17:44, edited 1 time in total.
OTRS 3.1.1, Apache, Oracle running on Windows 2003 SP2 connected to an Active Directory for Agents.
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jojo
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Re: Email fetched but no ticket created

Post by jojo »

Have a look in the OTRS Logfile!
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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crythias
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Re: Email fetched but no ticket created

Post by crythias »

Chances are, you modified/relabelled the default state or priority.
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Lio
Znuny newbie
Posts: 11
Joined: 13 Dec 2011, 10:50
Znuny Version: 3
Company: Gateway Communications
Location: Belgium

[SOLVED] Email fetched but no ticket created

Post by Lio »

crythias wrote:Chances are, you modified/relabelled the default state or priority.
Indeed, thanks to both of you...

Damn, I'm such a noob, at least I found how to change default priority. Really sorry to bother.
OTRS 3.1.1, Apache, Oracle running on Windows 2003 SP2 connected to an Active Directory for Agents.
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