How to use customer name for ticket number

kp20mar · Post by **kp20mar** » 12 Dec 2011, 10:55

I want to add the customer name into ticket number? how can i do that? Pls help me!

Wolfgangf · Post by **Wolfgangf** » 13 Dec 2011, 20:54

you would have to modify the code which is responsible for ticketnumber generation
see /opt/otrs/Kernel/System/Ticket/Number/*.pm for existing code on

Standard code:
AutoIncrement.pm
Date.pm
DateChecksum.pm
Random.pm

Code is pretty straight forward and not a big issue to modify

kp20mar · Post by **kp20mar** » 15 Dec 2011, 10:29

Wolfgangf wrote:you would have to modify the code which is responsible for ticketnumber generation
see /opt/otrs/Kernel/System/Ticket/Number/*.pm for existing code on

Standard code:
AutoIncrement.pm
Date.pm
DateChecksum.pm
Random.pm

Code is pretty straight forward and not a big issue to modify

Hic hic, i don't know how to coding. Pls help me! Many thanks

Wolfgangf · Post by **Wolfgangf** » 16 Dec 2011, 15:34

Sorry - I can't write the code for you
you could ask otrs.com to develop that for you

Znuny Open Source Ticketsystem

How to use customer name for ticket number

How to use customer name for ticket number

Re: How to use customer name for ticket number

Re: How to use customer name for ticket number

Re: How to use customer name for ticket number