Ticket zoom to show specific free text

[BreadMurderer]

Having created a different queue and implemented the fix to only show specific data inputs (free text fields) for certain queues I'm now wondering how I change it so that the zoom view of the tickets only show this specific data (free text fields) also instead of it all?

Any help as ever much appreciated.

Cheers,
Dan

[crythias]

IIRC, they should show only when values exist.

[BreadMurderer]

Ah right... so this brings it back to the values being required then.... hmmm. Is there a way around that? I might just get away with the value NOT being required but will have a value in it either way, that might bypass that issue you think?

[crythias]

If you want to use my script to show ticket free text for certain queues/criteria, then making the fields not mandatory is necessary, though ... somewhere in here, I mentioned that you can also change the psuedo class (class="Mandatory") of the visible fields so the appear mandatory when they're shown...

[BreadMurderer]

I think if the mandatory part is the only thing standing in my way I should be able to work around that. Cheers!

[rafaqf]

If you want to use my script to show ticket free text for certain queues/criteria, then making the fields not mandatory is necessary, though ... somewhere in here, I mentioned that you can also change the psuedo class (class="Mandatory") of the visible fields so the appear mandatory when they're shown...

Where can this class Mandatory be changed?

Thank you very much.