I am trying to set the display of open tickets in the dashboard to exclude a certain agent. I went to Frontend::Agent::Dashboard and for Attributes under DashboardBackend###0130-TicketOpen, I tried changing it to "StateType=open;OwnerID!=2;". Didn't work. Not too surprised, as I was just guessing heh.
How would I do that?
Exclude tickets owned by certain agents in dash?
Moderator: crythias
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knischan
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- Real Name: Ken
- Company: Baltimore City Mayor's Office
Exclude tickets owned by certain agents in dash?
OTRS 3.0.11 / IIS7 / MSSQL 2005 / VMware ESX
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crythias
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Re: Exclude tickets owned by certain agents in dash?
give the agent's tickets a queue you don't observe.
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knischan
- Znuny newbie
- Posts: 65
- Joined: 29 Sep 2011, 05:18
- Znuny Version: 3.0.11
- Real Name: Ken
- Company: Baltimore City Mayor's Office
Re: Exclude tickets owned by certain agents in dash?
Hmm.. we can't really change the queue. So no attribute will work for it then eh?
OTRS 3.0.11 / IIS7 / MSSQL 2005 / VMware ESX