generic agent not running automatically

[manikambalva]

Hi,

i've configured through web interface a generic agent task to run every 1 minute.

it tuns fine when i execute manually, but does not run automatically.

i edited the files in /var/cron/

Pending_jobs :
*/1 * * * * $HOME/bin/PendingJobs.pl >> /dev/null

generic_agent-database :
*/1 * * * * $HOME/bin/GenericAgent.pl -c db >> /dev/null

and verified the cron task on my server and they are the same as the cronjobs on otrs

i runed
./Cron.sh start otrs

but nothing runs and in see this error on log file :
Mon Dec 5 18:41:07 2011 error OTRS-GenericAgent-10 Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2)
Mon Dec 5 18:41:07 2011 error OTRS-PMAccount-10 Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2)
Mon Dec 5 18:41:07 2011 error OTRS-PendingJobs-10 Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2)

is there any solution?
thank you
Manikam

[crythias]

Basically, it indicates inability to use sockets to communicate with MySQL, so that's either generally true (check your my.ini) or a misconfiguration...

[manikambalva]

Hi,

Finally i could resolve the matter. In fact the errors was due to two things.

1- i haven't choosen all intervalls of hours an minutes seemed to me to be evry minute but it was at 10 mn interval and actions were based on tickets aged 1mn and i had other jobs shifting the tickets from one priority to an other:)
once i found out the issue that i was a bit silly and dumb, every thing worked well when i paid more attention to simple things.

2- the mail werent fetching, but this is a real issue

in fact using fetchmail is not stable, but when i erase the fetchmail from cron jobs, and juste use postmaster_mailbox every thing work perfect in receiving mails and applying filters.

Thnks a lot to every one who helped me.