Bulk Close not working

Moderator: crythias

Locked
Baustin
Znuny newbie
Posts: 38
Joined: 01 Jun 2011, 10:40
Znuny Version: 3.0
Real Name: Barry

Bulk Close not working

Post by Baustin »

Hi Guys,

The bulk close feature is not working, when I select a few tickets, select bulk, then close and submit the bulk window just reloads.

Where would I start looking for the solution on this?
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.
Top
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: Bulk Close not working

Post by jojo »

OTRS Log, Apache error Log
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Top
Baustin
Znuny newbie
Posts: 38
Joined: 01 Jun 2011, 10:40
Znuny Version: 3.0
Real Name: Barry

Re: Bulk Close not working

Post by Baustin »

so i tested that today. The error that shows up in the log is "need year", i dont have any option to select the date when closing a ticket
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.
Top
Locked

Return to “Help”