stop SLA clock when ticket in pending state

schirunomula · Post by **schirunomula** » 29 Dec 2011, 14:43

Hi,
please help me to solve the below issue.

we have to stop the SLA clock , if ticket is moving to pending state.
kindly let me know is this possible in OTRS.
if yes, please share the solution.

jojo · Post by **jojo** » 29 Dec 2011, 18:27

Don't ask the same question twice

Znuny Open Source Ticketsystem

stop SLA clock when ticket in pending state

stop SLA clock when ticket in pending state

Re: stop SLA clock when ticket in pending state