How to stop SLA clock

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schirunomula
Znuny newbie
Posts: 9
Joined: 23 Aug 2011, 13:11
Znuny Version: 3.0.8
Real Name: santhosh kumar chirunomula
Company: Infosys

How to stop SLA clock

Post by schirunomula »

Kindly help me to solve the below issue.

need to stop SLA clock, if ticket is moved to pending state.
we are not supposed to consider the solution time, if ticket is in pending state.

please let me know is it possible in OTRS.
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
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Re: How to stop SLA clock

Post by jojo »

there is an additional feature add on for support customers available
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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