[SOLVED]Custom Theme error: Core.UI.Table.Sort is undefined

[sms]

Hi,

I successfully created a new theme and made a few minor changes to AgentTicketOverviewSmall.dtl which I can verify after selecting the theme in my preferences.

However, clicking a ticket to open the TicketZoom gives me an error popup starting with "Core.UI.Table.Sort is undefined" (after selecting error details).

The problem seems to be independent of my modifications - I also made an exact copy of "Standard" which gave me the same error in TicketZoom

I also noticed that my custom favicon is replaced by the default one when I'm using my theme

Any ideas what could be causing the problem?

Thanks,
Stefan

[sms]

update:

I narrowed it down to:

in /opt/otrs/Kernel/Output/HTML/
create new dir "test"
(currently "test" is empty)

add test as new theme via SysConfig (Framework -> Core::Web)

select theme in preferences

TicketZoom is ok

then:
in "test":
cp ../Standard/AgentTicketZoom.dtl .
(not modified, permissions are ok)

in browser: hit reload in TicketZoom -> Error
(ticket display ends with the first row of buttons, actual content is missing)

as soon as I remove AgentTicketZoom.dtl from the theme dir the ticket display is ok on reload

The problem seems to be related to exactly this particular file - as long as I don't have AgentTicketZoom.dtl in my theme I can use other files from Standard without problems (so far). Unfortunately I need to modify TicketZoom as well.

[sms]

talking to myself

since I'm using KIX4OTRS it looks like I need to copy files for my theme from

KIX4OTRS/Kernel/Output/HTML/Standard

instead of
Kernel/Output/HTML/Standard

which makes perfect sense now that I figured it out