Update / File & dir permissions

[rpsu]

I've upgraded OTRS a couple of times and there's something I do wrong or don't get properly. It seems like bin/otrs.SetPermissions.pl does not do its job and I need to change css + js cache dirs permissions by hand.

Code: Select all

$ chmod g+w /opt/otrs/var/httpd/htdocs/js/js-cache/
$ chmod g+w /opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/

I'm on Debian and have OTRS in /opt/otrs symlinked to /opt/otrs-3.0.10. Webserver runs as www-data/www-data and otrs user is otrs/www-data. This is what seems to do nothing run as 'root' or 'otrs':

Code: Select all

bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=www-data --web-user=www-data --web-group=www-data /opt/otrs

Any ideas what I am doing wrong?

I also noticed, that in my case it seems like easier to work as 'otrs' while extracting (tar zxvf orts-x.x.x.tar.gz) instead of doing this as 'root'. This way there's no need to chmod all files (as otrs.SetPermissions.pl does not do it).

[diginin]

If you are using a sym link, then you must use the script on the real directory. Could this be your issue?

[rpsu]

Script does not work if executed in symlinked dir? Thats seems odd to me. But if that's the case, then this issue is also solved.
I had the same issue on last update to 3.0.9, but I can not recall if I had the same setup (with symlink) at that time.

[Benjamin]

yes symlink is definitely the problem.