Statistic screen on OTRS 3.0.5

[CristianCS]

Good evening everyone,

where i activate the statistic screen on OTRS 3.0.5? Because the sistem of my company need that tool and this feature is off.

thanks!!

[jojo]

you need permissions on the group stats

[CristianCS]

yeah, but i am as admin users but don't have the stats group, i think the statistic module was disabled.

[jojo]

every installed OTRS system has the group stats. Assign your user to this group, relogin and you'll have the statistic button

[CristianCS]

yeah, but is like someone disabled this, there is some way to rehabilite this module?

[jojo]

check the module registration of the statistic module in the sysconfig

[CristianCS]

where in the sysconfig i see if the module is ON or OFF? Cause i'm not finding this option.

[jojo]

In the Frontend::Agent::Module Registration in the Framework Area

[CristianCS]

Thanks. I changed the framework and it worked.