Hi. I noticed that the age column in my searches and dashboard seem to ignore the ticket state and just show the age of the ticket from creation to now. Is there a way to tweak it so it only shows the age of the ticket at the time it was last closed?
I tried to search, but the search feature won't let me search on "age" since it's < 4 chars long heh.
Ticket age display
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knischan
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Ticket age display
OTRS 3.0.11 / IIS7 / MSSQL 2005 / VMware ESX
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crythias
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Re: Ticket age display
Unfortunately, no. The age of a ticket is defined as time since creation.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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