Syslog: XML::Parser produced errors

C0ke · Post by **C0ke** » 25 Aug 2011, 18:44

Hallo Zusammen,

ich kämpfe bereits seit einigen Tagen mit Problemen nach einem Update von Suse 11.2 auf 11.4 (Zumindest glaube ich, dass es damit zusammenhängt)

Mein OTRS Syslog gibt mir folgende Fehler aus:

Code: Select all

Thu Aug 25 18:36:10 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:10 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:36:10 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:10 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Output/HTML/TicketOverviewPreview.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Output/HTML/TicketOverviewMedium.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/CustomerTicketZoom.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/CustomerTicketPrint.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/AgentTicketZoom.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/AgentTicketResponsible.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/AgentTicketPriority.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/AgentTicketPrint.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/AgentTicketPhone.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/AgentTicketPending.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/AgentTicketOwner.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/AgentTicketNote.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/AgentTicketFreeText.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/AgentTicketEmail.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	ITSMIncidentProblemManagement-1.3.2: /opt/otrs/Kernel/Modules/AgentTicketClose.pm is different!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:09 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:36:08 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:08 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:36:08 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:08 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:36:08 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:08 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:36:08 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:08 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:36:05 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:05 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:36:04 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:04 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:36:04 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:04 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:36:04 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:04 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:36:04 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:36:01 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:35:40 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:35:40 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:35:39 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:35:39 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:35:39 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:35:39 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:35:39 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:35:39 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:35:39 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:35:39 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:35:36 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:35:36 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:35:36 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:35:36 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.
Thu Aug 25 18:35:35 2011 	error 	OTRS-CGI-01 	XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Thu Aug 25 18:35:35 2011 	error 	OTRS-CGI-01 	C-Parser: Assertion ((svtype)((_svi)->sv_flags & 0xff)) >= SVt_RV failed: file "Expat.xs", line 1287 at /usr/lib/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser/Expat.pm line 66.

Hier mal die Ausgabe von Checkmodules:

Code: Select all

18:36:41 root@otrs:/opt/otrs/bin # ./otrs.checkModules
   o CGI............................ok (v3.49)
   o Date::Pcalc....................ok (v1.2)
   o Date::Format...................ok (v2.24)
   o DBI............................ok (v1.616)
   o DBD::mysql.....................ok (v4.019)
   o Digest::MD5....................ok (v2.39)
   o Crypt::PasswdMD5...............ok (v1.3)
   o LWP::UserAgent.................ok (v6.02)
   o Encode::HanExtra...............ok (v0.23)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o MIME::Base64...................ok (v3.08)
   o Mail::Internet.................ok (v2.04)
   o MIME::Tools....................ok (v5.427)
   o Net::DNS.......................ok (v0.66)
   o Net::POP3......................ok (v2.29)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............Not installed! (Optional - for POP3 SSL connections)
   o Net::IMAP::Simple..............ok (v1.17)
      o Net::IMAP::Simple::SSL......Not installed! (Optional - Required for SSL connections.)
   o Net::SMTP......................ok (v2.31)
      o Authen::SASL................ok (v2.12)
      o Net::SMTP::SSL..............Not installed! (Optional - Required for SSL/SMTPS connections.)
   o Net::LDAP......................ok (v0.4001)
   o GD.............................ok (v2.46)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44)
      o GD::Graph::lines............ok (v1.15)
      o GD::Text::Align.............ok (v1.18)
   o PDF::API2......................ok (v0.73)
      o Compress::Zlib..............ok (v2.024)
   o SOAP::Lite.....................ok (v0.71301)
   o XML::Parser....................ok (v2.41)

Folgende Schritte habe ich bereits ausgeführt:
1) Ordnerberechtigungen auf alle OTRS Folder für dem Apache2 User geprüft und nachgezogen (nach Update auf Suse 11.4 waren die verschwunden)
2) ITSM Incident_Problem Management deinstalliert und neuinstalliert
3) SOAP Lite Module getauscht: http://blog.otrs.org/2011/03/04/fixing- ... -for-otrs/

Leider steige ich noch nicht dahinter wo das Problem liegt.

Könnt ihr mir eventuell helfen?

Danke und viele Grüße

renee · Post by **renee** » 26 Aug 2011, 09:35

Kannst Du nachvollziehen, welche XML-Datei geparst wird? Wenn ja, kannst Du die hier posten?

C0ke · Post by **C0ke** » 31 Aug 2011, 18:41

Sorry, für die späte antwort.

Wie kann ich das denn rausfinden?

Was mir dabei auffällt, ist das diese Fehlermeldungen nur beim Neustart von Apache2 auftritt.

C0ke · Post by **C0ke** » 07 Oct 2011, 11:55

Die Fehler treten nachwievor auf.

Inzwischen habe ich auf 2.4.11 geupdated und das ITSM Core Paket neuinstalliert was auch keinen Unterschied gebracht hat.

An sich läuft OTRS und auch stabil. Mich irritieren nur die Fehlermeldungen die ich vor einem Upgrade auf OTRS 3 und das aktuelle ITSM Paket gerne beheben möchte.

Hat keiner mehr eine Idee?

kahl · Post by **kahl** » 10 Oct 2011, 11:27

Hast du das Perl Modul XML::Parser selber kompiliert/gebaut oder ist es ein Paket von Suse?

C0ke · Post by **C0ke** » 05 Jan 2012, 10:54

Nein habe es nicht selbst gebaut, das Paket ist von original von Suse 11.4

Znuny Open Source Ticketsystem

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