Email Ticket raising issue

[dhanasekar]

Hai

After changing the DNS & Nameserver the following error is displayed when an email ticket is raised
Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Sat Jan 7 11:24:50 2012 Message: Impossible to send message to: ithelpdesk@vaata.com . Traceback (2380): Module: Kernel::System::Ticket::Article::ArticleSend (v1.274.2.3) Line: 2046 Module: Kernel::Modules::AgentTicketEmail::Run (v1.165.2.5) Line: 956 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Help out is getting this resolved

Regards
Dhana

[jojo]

check the logs of your mail server. This error is provided because OTRS can not send an email. This is most likely because of wrong setup, wrong setup of the mail server and sometimes because of network issues