We have the bizarre situation of managers wanting to hide queues from some user's dashboards while still allowing those users to see tickets in the forbidden queues as part of search results.
Solved: Hide CustomQueue from some users
Moderator: crythias
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RBehr
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Solved: Hide CustomQueue from some users
Is it possible to enable/disable the CustomQueue ("My Queues") option in the "Edit Your Preferences" screen based on a user's permissions / group membership?
We have the bizarre situation of managers wanting to hide queues from some user's dashboards while still allowing those users to see tickets in the forbidden queues as part of search results.
We have the bizarre situation of managers wanting to hide queues from some user's dashboards while still allowing those users to see tickets in the forbidden queues as part of search results.
Last edited by RBehr on 29 Feb 2012, 12:06, edited 1 time in total.
Rod Behr
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
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RBehr
- Znuny expert
- Posts: 167
- Joined: 26 Jan 2011, 13:23
- Znuny Version: 3.0.7
- Real Name: Rod Behr
- Company: Impact
- Location: London, United Kingdom
- Contact:
Re: Hide CustomQueue from some users
Sorry to bump, but any responses to this one would be welcome.
Rod Behr
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
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crythias
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Re: Hide CustomQueue from some users
Use sql queries to get around this.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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RBehr
- Znuny expert
- Posts: 167
- Joined: 26 Jan 2011, 13:23
- Znuny Version: 3.0.7
- Real Name: Rod Behr
- Company: Impact
- Location: London, United Kingdom
- Contact:
Re: Hide CustomQueue from some users
Happy to, I was just wondering if there were a "supported" (admin GUI) method for doing this.
Rod Behr
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
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crythias
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Re: Hide CustomQueue from some users
You shouldn't be able to necessarily (?) retrieve search results on tickets you don't have permissions for. Now, if they may be of "ro" in the group, it might work (?)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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