Hey, guys.
First of all, I apologize if the answer to my question already exists on this forum, but I couldn't find it anywhere.
Here's the thing: the company I work for uses OTRS 3.0.11. OTRS has, as we all know, 16 TicketFreeText fields. My question is how can I add some extra TicketFreeText fields? Where should I look?
Thanks for your help.
Add extra TicketFreeText fields
Moderator: crythias
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- Znuny newbie
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Re: Add extra TicketFreeText fields
I doubt you can have more than these 16 freetext fields. The database tables would have to be adjusted (e.g. the table "ticket").
OTRS 3.0.11, Centos 6.0 x64, MySQL/MSSQL
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- Znuny newbie
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Re: Add extra TicketFreeText fields
Already done thatMarwain wrote:I doubt you can have more than these 16 freetext fields. The database tables would have to be adjusted (e.g. the table "ticket").


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- Znuny superhero
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Re: Add extra TicketFreeText fields
Some later in OTRS 3.1 we will find about 50 Dynamic Fields.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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- Znuny newbie
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- Joined: 28 Jun 2011, 08:42
- Znuny Version: 3.0
Re: Add extra TicketFreeText fields
So there's no way to do this programmatically?.. That's odd...
Re: Add extra TicketFreeText fields
the Dynamic fields are not limited
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 8
- Joined: 28 Jun 2011, 08:42
- Znuny Version: 3.0
Re: Add extra TicketFreeText fields
Emm... and where can I find them? Somewhere in SysConfig?...jojo wrote:the Dynamic fields are not limited