Add extra TicketFreeText fields

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hellproducts
Znuny newbie
Posts: 8
Joined: 28 Jun 2011, 08:42
Znuny Version: 3.0

Add extra TicketFreeText fields

Post by hellproducts »

Hey, guys.
First of all, I apologize if the answer to my question already exists on this forum, but I couldn't find it anywhere.
Here's the thing: the company I work for uses OTRS 3.0.11. OTRS has, as we all know, 16 TicketFreeText fields. My question is how can I add some extra TicketFreeText fields? Where should I look?
Thanks for your help.
Marwain
Znuny newbie
Posts: 16
Joined: 13 Nov 2011, 21:08
Znuny Version: 3.0

Re: Add extra TicketFreeText fields

Post by Marwain »

I doubt you can have more than these 16 freetext fields. The database tables would have to be adjusted (e.g. the table "ticket").
OTRS 3.0.11, Centos 6.0 x64, MySQL/MSSQL
hellproducts
Znuny newbie
Posts: 8
Joined: 28 Jun 2011, 08:42
Znuny Version: 3.0

Re: Add extra TicketFreeText fields

Post by hellproducts »

Marwain wrote:I doubt you can have more than these 16 freetext fields. The database tables would have to be adjusted (e.g. the table "ticket").
Already done that :-D. I looked into Ticket.pm and saw something there, but something tells me that's not the only place to make modifications... that's why I asked where to look :-).
yuri0001
Znuny superhero
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Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Add extra TicketFreeText fields

Post by yuri0001 »

Some later in OTRS 3.1 we will find about 50 Dynamic Fields.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
hellproducts
Znuny newbie
Posts: 8
Joined: 28 Jun 2011, 08:42
Znuny Version: 3.0

Re: Add extra TicketFreeText fields

Post by hellproducts »

So there's no way to do this programmatically?.. That's odd...
jojo
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Re: Add extra TicketFreeText fields

Post by jojo »

the Dynamic fields are not limited
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hellproducts
Znuny newbie
Posts: 8
Joined: 28 Jun 2011, 08:42
Znuny Version: 3.0

Re: Add extra TicketFreeText fields

Post by hellproducts »

jojo wrote:the Dynamic fields are not limited
Emm... and where can I find them? Somewhere in SysConfig?...
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