Sorting a queue by latest response

[jfreeman2nc]

I know that you can sort articles in a ticket starting from the latest response, however can you sort tickets in a queue based on the latest response?

Also is there anyway to create a report that lists tickets and sorts based on the latest response? I can sort by the first response but cannot seem to find latest response.

Thanks

[SLESSARD]

I doubt OTRS tracks response, most likely Customer follow-ups unless that's what you meant

[jfreeman2nc]

Yes it would be nice to have the ability to sort tickets in a queue based on the most recent follow-up. Is this possible?