Hello, how can I automatically set up owner of new email ticket for current user? Now I have to choose owner manually.
Thanks
new email ticket
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carlosgallego
- Znuny expert
- Posts: 241
- Joined: 17 Nov 2011, 18:17
- Znuny Version: 2.4-3.0-3.1-3.2- 3.3
- Real Name: Carlos Gallego
- Location: Medellin, Colombia
Re: new email ticket
Hi,
you are post on a Spanish Area
But the answer for your question is to use the link
http://yourserverIP/otrs/index.pl?Actio ... sterFilter
here you can configurate more options as SLA, Service or Owner.
you are post on a Spanish Area
But the answer for your question is to use the link
http://yourserverIP/otrs/index.pl?Actio ... sterFilter
here you can configurate more options as SLA, Service or Owner.
OTRS 2.4.7 > 3.3 Ubuntu Server - Centos - RedHat, MySQL - PostgresSQL OracleDB