Customers unable to login with multiple domain/LDAP

[qt_zetroc]

Hi All,

I have configured two domains to query for customers using LDAP. I am able to see those customers under "Customer" tab, however they are not able to login thru customer portal (/customer.pl)
And also when using one domain everything is ok. Upon adding another one, this problem happens.

Below is my Config.pm setup :

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} ='Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'dc001.hq.domain.net';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=hq,DC=domain,DC=net';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pass123';

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'dc001.hq.domain.net';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=People,DC=hq,DC=domain,DC=net';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pass123';

$Self->{CustomerUser1} = {
Name=> 'Domain1 Users',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'dc001.hq.domain.net',
BaseDN => 'OU=People,DC=hq,DC=domain,DC=net',
SSCOPE => 'sub',
UserDN => 'otrs',
UserPw => 'pass123',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};




#Enable LDAP authentication for Customers / Users2
$Self->{'Customer::AuthModule'} ='Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'dom01.domain.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=domain,DC=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pass.123';

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'dom01.domain.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=Company Users,DC=domain,DC=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pass.123';

$Self->{CustomerUser2} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'dom01.domain.com',
BaseDN => 'OU=Company Users,DC=domain,DC=com',
SSCOPE => 'sub',
UserDN => 'otrs',
UserPw => 'pass.123',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};


++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Please help. Thank you.

Regards,

[qt_zetroc]

Hi Guys,

Please help. I need to work with multiple domains for customer login.

Thank you in advance!

[crythias]

You need to append a number to the second set of ldap connections.

read the docs on multiple backends and search the forums.

[qt_zetroc]

Thanks, can be more specific. On which part I should give a number?

The code is attached and can help post the link here. Thanks

[crythias]

Code: Select all

#Enable LDAP authentication for Customers / Users2 
$Self->{'Customer::AuthModule'} ='Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'dom01.domain.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=domain,DC=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pass.123';

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'dom01.domain.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=Company Users,DC=domain,DC=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pass.123'; 

Every entry that applies to the second ldap group needs to have a "2" (if that's the index you're using)

Code: Select all

#Enable LDAP authentication for Customers / Users2 
$Self->{'Customer::AuthModule2'} ='Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host2'} = 'dom01.domain.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN2'} = 'DC=domain,DC=com';
$Self->{'Customer::AuthModule::LDAP::UID2'} = 'sAMAccountName';
...

[qt_zetroc]

Thanks crythias! You are the MASTER!