Good Day,
Can u please help me with the following problem: In Phone Ticket, I want the system automatically to fill fields To, Service, SLA when I fill the "From" field. I've searched a lot solutions look like this, but nothing at the end. Can u please help me with it? Thank u in advance.
Automatic choose of To, Service and SLA
Moderator: crythias
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teymuralizade
- Znuny newbie
- Posts: 9
- Joined: 05 Jul 2011, 08:16
- Znuny Version: 2.4.10
- Real Name: Teymur Alizade
- Company: AzeriCard LTD
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teymuralizade
- Znuny newbie
- Posts: 9
- Joined: 05 Jul 2011, 08:16
- Znuny Version: 2.4.10
- Real Name: Teymur Alizade
- Company: AzeriCard LTD
Re: Automatic choose of To, Service and SLA
Can anybody help?
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crythias
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Re: Automatic choose of To, Service and SLA
Use Javascript to set .values for the fields onChange of From in the .dtl
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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teymuralizade
- Znuny newbie
- Posts: 9
- Joined: 05 Jul 2011, 08:16
- Znuny Version: 2.4.10
- Real Name: Teymur Alizade
- Company: AzeriCard LTD
Re: Automatic choose of To, Service and SLA
Onchange procedure doesn't work. So, nothing to this moment in solving my problem. I will search another solution.crythias wrote:Use Javascript to set .values for the fields onChange of From in the .dtl